Your company’s productivity is absolutely key so when a server starts going AWOL or a virus is detected, this can have serious implications on your business and a loss of revenue.  Network outages can also impact on your IT projects and disrupt your supply chain.   According to a survey by Avaya, large companies lose an average of £54,750 per year as a result of network outages.  With downtime such a serious and costly issue, it is critical for businesses to adopt a more automated and flexible network environment.  The adoption of a remote monitoring and management (RMM) solution is one way to improve your business and help prevent disaster from hitting your IT systems.

A RMM solution from an IT service provider detects issues, reports them to the IT service provider and allows technicians to quickly resolve issues from a remote location.  This proactive and remote 24/7 tracking of a computer network will prevent disasters and ensure your systems are healthy and running up to speed.

RMM tools use agent technology which allow for the direct management of applications running on a computer. Technicians can monitor workstations and multiple clients simultaneously.  It also helps to automate schedule maintenance tasks. These remote agents can connect to your IT system without any firewall issues, VPNs or configuring routers and then carry out the requirements of their respective clients.  This can be done even If the client is still using a server or computer.

For example, if a virus is automatically detected, the technician is able to kill the virus process at the earliest stage before it causes any major damage or corrupts other files or systems.  Through an RMM tool, technicians can multitask and work on multiple computers and clients at the same time.  So they could be addressing a maintenance issue with one client whilst carrying out a disc scan for another computer or client.  Even a common problem like running out of drive space can be dealt with proactively because the IT service provider can see what is going to happen and take the necessary steps before the incident takes place.

Ultimately, the proactive nature of RMM is what makes it stand out as the most efficient way to monitor a business’s IT network.  If your business doesn’t adopt RMM then technical issues take the form of a reactive approach to emergencies.  Client calls and site visits will sort out the problem but at the expense of loss of productivity and costly downtime.  With RMM you have a team of experts working behind the scenes to ensure your IT systems are running at full strength.