Support Services

Through our 24/7 support we will ensure your business experiences less downtime.

With our support services, our highly talented and experienced team become your IT Department, working tirelessly to identify and rectify issues before they become a problem.

We can offer these support modules on either a monthly or annual subscription. Our help desks and Datacentres all reside in the UK and are manned by UK staff

  • Service Desk

    Our service desk offers 1st, 2nd and 3rd line helpdesk support and is ITIL aligned to provide a fully managed or IT outsourced capability

  • Remote Support

    Telephone and remote dial in support enables our support team to quickly diagnose the root cause of issues and includes a full remote control capability

  • Onsite Support

    For clients requiring regular on site housekeeping or a guaranteed SLA to site, our field engineers are highly trained across multiple technologies. Where holidays or sickness are causing a resource problem, we provide both CRB and SC cleared, full time employees, from 1 day to longer term engagements. See all Engineering Resource locations

  • Remote Management and Monitoring

    Lifecycle management for Server, Networking and Security device s is provided for by proactively monitoring alerting and managing infrastructure 24x7x365.

  • Email Anti-Virus / Spam

    Our Antivirus service gives you real-time threat protection against viruses, spyware and other malware without slowing down desktop devices even during scans and updates

  • Email Continuity

    Allows you to access and respond to email even if your on premise mail server is offline

  • Email Archive

    Archive emails and documents in their original state – in a central, tamper-proof store – to help with compliance, e-discovery and internal investigations.

  • Anti-Virus / Spam for Web

    Protects servers, PCs and laptops on the move, from websites pushing malware, phishing sites, proxies, spyware and adware, botnets, and SPAM.

  • On Line Backup

    Advanced de-duplication, compression and security techniques ensure fast backup with minimum storage requirements, which saves on cost and protects client data


Find out more about our Support Services

Contact us today… our team will be delighted to assist