customer service

Customer Service

  • Relationship Management

    Thanks to our high volume, low margin business model, we are rarely matched on price, so you can be confident that your budget will go further with us. However, although that helps differentiate us from others, it’s not the only benefit you enjoy when we do business together.

    We allocate you a dedicated account manager, who takes ownership of our relationship as soon as you make contact. This offers you the immediate benefit of having a single point of contact for all your queries and requests, from day one.

    All our people take great pride in offering world class standards of customer care. More about other services, which include configuration. We’re an inspired choice. You’ll notice the difference.

  • Request A Quote

    Simply contact us or complete the enquiry form below, providing brief information about what you are looking for.

    We will respond as soon possible, just as you expect.

  • Delivery

    We can usually source items ready for secure, efficient, next day delivery, so you receive your order sooner than you might expect. Your account manager can provide an estimated delivery time for your order.

    Tracking numbers can be provided. Here are links to portals of delivery companies we use.

    If an order is late or missing, contact your account manager. Alternatively complete the enquiry form below; and our logistics team will respond promptly.

  • Returns

    In the event that you need to return goods supplied by us, contact your account manager in the first instance or complete ITS RMA Product Return Request Form and send to Our return period is generally two weeks from date of delivery. Please see our Consumer Returns Policy.

  • Account Application

    Download an Account Application Form. Once completed, return it to

    Trade Account Application Form

  • Terms & Conditions

    Our Terms & Conditions can be download by clicking the link below

    MF 0031 ITS Trade Account Application Form


We pride ourselves in providing a world class standard of customer service to all of our clients.

Call our customer service team on    03333 201021

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Your enquiries are important to us. Expect a prompt response

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